FAQ

When do I need to order my invitations?

We recommend that you order your invitations at least 4 months before your wedding date and send them to your guests 8 weeks before. Save the date cards can be sent anytime in advance of your date.

When should the RSVP date be?

At least 4 weeks before the wedding date - you cannot finalise the catering or seating arrangements without knowing how many guests have accepted your invitation. Check with your venue though, we have found some venues require all the details 4 weeks before so you then need 6 weeks prior to your wedding date for your RSVP.

Do you print the guest names on the invitation?

Yes, we believe that your wedding invitation should display the attention to detail you want for your wedding day. – AND we don’t charge any extra for it.

You just need to select “Guest details database”.

You will need to set up an account so that you can return at anytime to make changes before you send to Creative Flair. Go to "The Wedding Manager" on the left navigator.

Do you print on the envelopes?

Yes, we believe that your wedding invitation should display the attention to detail you want for your wedding day.

We print the guest addresses in the same font as your invitations AND we also print your return address in the top left hand corner of the envelope.

SORRY, we don’t print on the C6 envelopes for the Thank you’s.

We have some other items we want sent with the invites. Do you post or seal the envelopes?

Creative Flair does not seal nor post your invitations directly to your guests therefore if you want to add other items for example gift registry card from the store you have chosen, there is no problem.

Postage cost of your invitation to your guests is the responsibility of the customer.

Do I need blank invitations?

For Internet orders, we recommend at least 5 blanks of your invitations for any last minute guests, or keepsakes. If you do decide you need more than this, you can always order a minimum of 12 later on.

What wording should I choose?

We have a selection of verses to suit different wedding styles. You may choose one of these standard verses or write one of your own.

I need my order urgently what can I do?

Call or email us and we can see what we can do.

Email: ellen@creativeflair.com.au, Ph: (02) 62934232 or 0421 349733

What is the printing process?

Our invitations are printed on quality stardream or curious metallic 120, 250 or 285 gsm depending on invitation type and colour. Envelopes are made of the same material and match the colour of your invites (ie icegold, opal or silver). There are cheaper branded papers available but the quality difference is quite noticeable. We feel that your wedding invitations should display the quality and style of your wedding and therefore quality paper is important.  We also use a commercial, heavy duty LED printer with sharp colours. 

Is there a discount for larger orders?
Our invitations are handmade. Therefore, discounts for large orders are difficult.

Do you have a retail shop or can I come and see you and your invitation and Bomboniere range?

We are a home business located in Bonython, ACT. We have a showroom, which is open by appointment.

We love to organise visits for potential customers.

I love your designs, but I am looking for.......

Absolutely!  Our showroom is open by appointment to discuss personally designed invitations. If you are unable to come to the showroom,

you can call (02) 62934232 or email us ellen@creativeflair.com.au and we can see what we can do.

Another language...I need to have my invitation wording in another language?

Not a problem. We just need you to supply a document with the wording in the language you require. There may be an extra cost for this service.

What will the final design look like?
The final design will be sent as a pdf for you to confirm prior to printing.

Creative Flair checks each order, so if the wording/positioning isn’t quite right, we will offer suggestions/alternatives.

Will I get a proof of my ordered invitation?

Once your deposit has been confirmed you will receive a pdf template of your invitation via your nominated email address. You will need to confirm this proof before printing commences and if there are any errors/changes inform us by email/phone.

Quantity 

Creative Flair has a minimum order of 25 invitations.

If additional invitations are required after the first order has been sent then a minimum of 12 invitations applies.

Why do print samples cost $10 each?
The website can only give you an indication of the look and feel of the invitations so, samples are therefore available.

To cover our printing/material costs, we need to charge a nominal amount for samples.

Is your payment system secure?
Yes, as we only currently accept bank deposit your Internet banking provides the security. We also use SSL when collecting sensitive information.

When will my order arrive?

Please allow 7-14 working days from 'final' placement of your order (this includes guests lists, payment or any other changes we may be waiting on authorisation from you for). If you make any changes to the design, 7-14 working days takes effect from finalisation.

You will receive an email, advising that your order has been dispatched. Please contact us if you do not receive your order as per the instructions on the email.

I’ve changed my mind – I want to cancel my order

The 20% deposit required to confirm your order is nonrefundable.

Please take care when placing your order. All orders are personalised to your requirements. For this reason, once printing has commenced, refunds and exchanges will only be made if the stationery does not match your order specifications, allowing for slight variations in colour, print procedures and “handmade” flaws.

Items must be returned within 7-days in their original packaging, unused and undamaged. Prior authorisation must be obtained before returning any goods. Return postage is the responsibility of the customer. Goods that are ordered incorrectly will not be refunded.

Cancellations will only be accepted by phone with a subsequent email.

Email: ellen@creativeflair.com.au, Ph: (02) 62934232 or 0421 349733

Please note that printing of your order will commence within 24 hours of you confirmation of your final payment, unless you have requested otherwise or Creative Flair has informed you otherwise.