Creative Flair - Terms and Conditions

Creative Flair only collects information required to fulfill an order and any such information is private and confidential. Information will never be passed on to a third party.

Prices are in Australian dollars and include 10% GST. Prices are subject to change without notice (but are fixed at time of order confirmation). Payment can be made by: internet banking transfer (preferred option), money order, cheque or cash. A tax invoice/receipt will be emailed to you (along with a template of your invitation for you to confirm) once your deposit has been received. The balance is required prior to the printing of your product.

If you wish to pay by cheque, money order or cash, this will need prior approval. Please note that for orders paid by cheque, you should allow up to 7 working days for cheque clearance.

For the online invitations, a 20% deposit is required to confirm your order. This is non refundable.

Please take care when placing your order. All orders are personalised to your requirements. For this reason, once printing has commenced, refunds and exchanges will only be made if the stationery does not match your order specifications, allowing for slight variations in colour, print procedures and “handmade” flaws.

Items must be returned within 7 days in their original packaging, unused and undamaged. Prior authorisation must be obtained before returning any goods. Return postage is the responsibility of the customer. Goods that are ordered incorrectly will not be refunded.

Please note that printing of your order will commence within 24 hours of the confirmation of your final payment, unless you or Creative Flair has requested otherwise.

If printing has commenced, and the customer requires changes to be made, there will be a reprint charge.

For orders over the internet, we are trialing a standard price for all postage and handling at $15 per parcel (regular registered). Platinum (next day to metropolitan centres) is also available for $18.20 per parcel. Pick up is also available at no cost.

Products will be sent within 7 - 14 working days of placing your order, unless otherwise requested by you or advised by Creative Flair. We will send you a quick email letting you know your invitations/bomboniere have been shipped.

If your order is not received within the time specified, Creative Flair will endeavour to trace your order. No responsibility is taken for loss or damage to goods caused by Australia Post or Fastway.

If your order is urgent and requires shipment sooner, please contact us and we will see what we can do.

Australia Post or Fastway Delivery times

Regular Parcel (registered): $15 per parcel (up to 3 kilos)

Delivery within Canberra & Sydney: within 2 days
Other cities and towns: 3-5 working days

Platimum Express (registered): $18.20 per parcel (up to 3 kilos)

Delivery within Canberra & Sydney: next working day
Other cities and towns: 2-4 working days

These times are guidelines only and based on

reasonable expectations and experience.

Creative Flair will provide a final layout of your invitation in a PDF format. It is the responsibility of the customer to ensure all text and content are correct. Creative Flair does not take responsibility for customer omissions or errors. Spelling and punctuation checks are the responsibility of the customer. Once confirmed by the customer, printing of your invites will commence within 24 hours of payment unless otherwise requested.

If printing has commenced, and the customer requires changes to be made, a reprint charge will apply. The amount will depend on how far we have progressed with the invitation.

Creative Flair may make minor alterations to your design/layout if we feel the font style/size will not achieve a good end result. If this is markedly different than the proof you have received, we will contact you to advise of the change to seek your approval.

Creative Flair will not accept any responsibility for customers’ text. Derogatory, abusive or offensive language must not be used and Creative Flair reserves the right to reject orders if such language is used.

If additional invitations are required after the first order has been sent then a minimum of 12 invitations applies.

If an additional order is required immediately after the first order is printed, quantities other than 12 or more may be considered by contacting ellen@creativeflair.com.au

Creative Flair uses 120, 250 and 285gsm stardream or curious metallic stock unless otherwise specified. All orders are subject to the availability of materials and paper stock. We will inform you if stock is not available and discuss alternatives. You are under no obligation to accept alternative options.

Creative Flair is not liable and shall accept no responsibility for inability to supply due to stock being unavailable.

All designs remain the property of Creative Flair and may not be sold, copied or reproduced without written permission from Creative Flair.